Terms and conditions
The following terms and conditions apply to all domain names and sites maintained by the Splextech platform. These terms and conditions govern the use of the Splextech platform regardless of the site used. Splextech reserves the right to change these terms and conditions at any time without notice. These policies are in effect as soon as they are posted on the site.
Splextech acts as a ticket service provider and is in no way connected with the organization of the event. Splextech assumes no liability for attending events for which it sells tickets.
Prices are subject to change without notice. All prices are in Canadian dollars and include taxes, where applicable.
Prices are set by the event organizer and not by Splextech. Tickets for events can be sold on multiple platforms or locations. Prices may differ on the Splextech platform and other distribution points.
Service fees are charged by Splextech and are non-refundable.
During the transaction, upon approval of payment on your credit card, Splextech will send you a confirmation email containing your electronic tickets. A purchase confirmation number will also appear on the page.
If you do not receive these confirmations, you are responsible for ensuring that the transaction has been completed correctly with Splextech Customer Service. Splextech can not be held responsible for losses if you do not perform the appropriate follow ups.
The decision to cancel an event belongs to the event organizer and not Splextech.
In case of cancellation of an event by the organizer, Splextech will refund the tickets at the request of the organizer of the event.
If the event is canceled and can not be postponed, buyers will be notified by email and Splextech will refund the tickets within 10 days. Splextech will post the necessary information on its website. The service fees are not refundable.
Please note that transactions made on the Splextech platform appear on your credit card statement under the name "Splextech". Sometimes you can forget the initial transaction. If you contact your credit card institution and dispute the amount charged and BeavertTix is able to show that you attended the event, you may be charged fees.
Requests for refund
Unless canceled, tickets purchased online through the Splextech platform are not refundable or exchangeable. Splextech will not refund any tickets. Splextech is only an intermediary, you will need to contact the organizer of the event for all requests.
The e-ticket will be considered invalid if it is the subject of an official complaint to the police. The purchaser of the electronic ticket agrees that he is responsible for his ticket and waives all claims for loss and damages. Splextech reserves the right to cancel an order in case of fraud or other reasons deemed relevant.
Tickets purchased on the Splextech platform are for personal use and can not be resold under any circumstances. Resale of tickets may result in the cancellation of these tickets.
At the event
Splextech does not ship any tickets by mail. To access the event, you must present your e-ticket that you received when you purchased it online. Two methods are accepted: a printed copy of the electronic ticket or an electronic version of the ticket on your smartphone. If you do not submit your e-ticket, event staff will need to validate your identity and an identification document that matches the address entered at the time of purchase may be required.
Splextech places a great deal of importance on the protection of your personal data. Splextech will not disclose or transmit any personal information to third parties. The information collected on our platform is for the exclusive use of the organizer of the event. Under no circumstances will the information be sold or sold to other companies. The complete data protection policy is posted on our website and can be emailed to you upon request.
Our customer service will be happy to answer all your questions and comments. Do not hesitate to contact us if you have questions or comments. If necessary, we can put you in direct contact with the organizers of the event. Our email address is [email protected]. You can also reach us at 514-543-6160.